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Privacy Policy

For: Buddha Ayurveda
Website: Buddha Ayurveda Store
Effective Date: 22 April 2026
Applicable Jurisdiction: Haryana, India

1. Introduction

At Buddha Ayurveda (“Company”, “we”, “our”, “us”), we value and respect your privacy. This Privacy Policy explains how we collect, use, store, process, share, and protect your personal information when you access our website, place orders, browse products, create an account, communicate with us, or otherwise use our e-commerce services. Our store appears to operate as an online Ayurvedic and wellness product platform.

By using our website, you consent to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the website.

This policy is drafted considering applicable Indian legal principles including:

  • Information Technology Act, 2000
  • Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
  • Consumer Protection Act, 2019
  • Consumer Protection (E-Commerce) Rules, 2020
  • Indian Contract Act, 1872
  • Applicable laws of Haryana and India

2. Scope of This Policy

This Privacy Policy applies to:

  • Visitors browsing the website
  • Registered users
  • Customers placing online orders
  • Persons contacting customer support
  • Users subscribing to newsletters, offers, or updates
  • Users interacting through forms, WhatsApp, email, phone, or social media

This policy does not apply to third-party websites, gateways, or external platforms linked from our website.

3. Information We Collect

We may collect the following categories of information:

A. Personal Information Provided by You

  • Full name
  • Mobile number
  • Email address
  • Billing address
  • Shipping address
  • City / State / PIN code
  • Account login credentials
  • Order history
  • Communication preferences

B. Transaction Information

  • Product selections
  • Cart contents
  • Order value
  • Payment status
  • Refund requests
  • Delivery details

C. Technical Information

  • IP address
  • Device type
  • Browser type
  • Operating system
  • Referral source
  • Date/time of visits
  • Pages viewed
  • Session behavior

D. Marketing & Communication Data

  • Newsletter subscription status
  • SMS / WhatsApp opt-in preferences
  • Campaign interactions

4. Sensitive Personal Data

We do not intentionally collect unnecessary sensitive personal data. Payment card details are typically processed by authorized third-party payment gateways and not stored in full on our servers, subject to gateway systems and compliance standards.

If any health-related information is voluntarily shared for product guidance, it will be handled with reasonable confidentiality.

5. How We Collect Information

We collect information through:

  • Order checkout forms
  • Account registration
  • Contact forms
  • Newsletter signup
  • Customer support chats/calls
  • Cookies and analytics tools
  • Payment and shipping integrations
  • Social media interactions

6. Purpose of Collection & Use

We may use your information for the following lawful business purposes:

Order Fulfillment

  • Process purchases
  • Confirm orders
  • Ship products
  • Provide invoices
  • Handle returns/refunds

Customer Support

  • Resolve complaints
  • Respond to inquiries
  • Track deliveries
  • Provide replacement assistance

Account Management

  • Maintain login access
  • Save addresses
  • Improve checkout convenience

Marketing & Communication

  • Promotional offers
  • New launches
  • Cart reminders
  • Product updates

(You may opt out of marketing communications.)

Security & Compliance

  • Fraud prevention
  • Abuse detection
  • Record keeping
  • Legal compliance
  • Dispute handling

7. Cookies & Tracking Technologies

We may use cookies, pixels, and similar technologies to:

  • Keep items in cart
  • Remember preferences
  • Improve site speed and usability
  • Measure traffic and conversions
  • Personalize offers

You may disable cookies in browser settings, but some website functions may be affected.

8. Sharing of Information

We do not sell your personal information to advertisers. We may share data only where reasonably necessary with:

Service Providers

  • Payment processors
  • Courier / logistics partners
  • Hosting providers
  • CRM / email tools
  • Analytics vendors

Legal / Regulatory Authorities

Where required by:

  • Court order
  • Government request
  • Investigation
  • Statutory compliance

Business Transfers

In merger, acquisition, restructuring, or sale of business assets, subject to lawful safeguards.

9. Payment Security

Payments may be processed through external gateways. We encourage users to verify secure checkout pages and OTP protections. We do not knowingly store complete debit/credit card credentials on ordinary store systems.

10. Data Retention

We retain data only as long as reasonably necessary for:

  • Order fulfillment
  • Warranty / returns support
  • Tax and accounting records
  • Fraud prevention
  • Legal obligations
  • Business analytics

After reasonable retention periods, data may be deleted, anonymized, or archived as permitted by law.

11. Data Protection Measures

We implement reasonable safeguards which may include:

  • Secure website protocols (SSL/TLS where enabled)
  • Restricted internal access
  • Password protections
  • Vendor access controls
  • Monitoring for suspicious activity

However, no internet system can guarantee absolute security.

12. Your Rights & Choices

Subject to verification and applicable law, you may request:

  • Access to your personal data
  • Correction of inaccurate data
  • Update of phone/email/address
  • Deletion where legally permissible
  • Opt-out from marketing messages
  • Closure of inactive account

To exercise rights, contact customer support using official website channels.

13. Children’s Privacy

This website is not intended for children who are not legally able to transact independently. We do not knowingly collect data from minors without guardian involvement.

14. Product & Health Disclaimer

Ayurvedic or wellness products listed on the website may not be intended to diagnose, treat, cure, or prevent disease unless specifically permitted under law. Any optional information shared for product suitability should not replace professional medical advice.

15. Third-Party Links

Our website may link to:

  • Social media pages
  • Payment gateways
  • Courier tracking
  • External resources

We are not responsible for privacy practices of third-party websites.

16. Cross-Border Processing

If vendors or technology services operate outside India, limited data may be processed on secure systems outside your state or country, subject to contractual or legal safeguards where applicable.

17. Grievance Officer / Privacy Contact

For privacy concerns, corrections, complaints, or requests:

Buddha Ayurveda
Website: Official Store

Recommended contact email (replace with official verified email):
privacy@buddhaayurveda.store

Response will be provided within a reasonable business period.

18. Governing Law & Jurisdiction

This Privacy Policy shall be governed by the laws of India. Any disputes arising from data use or privacy matters shall be subject to jurisdiction of competent courts in Gurugram / Gurgaon, Haryana, subject to mandatory consumer or statutory jurisdiction where applicable.

19. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business changes. Updated versions posted on the website become effective from publication date unless stated otherwise.

20. User Consent

By accessing or using the website, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to this Privacy Policy.