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Refund & Returns Policy

For: Buddha Ayurveda
Website: Buddha Ayurveda Store
Effective Date: 22 April 2026
Applicable Jurisdiction: Haryana, India

1. Introduction

At Buddha Ayurveda (“Company”, “we”, “our”, “us”), customer satisfaction is important to us. We strive to deliver quality Ayurvedic, herbal, wellness, and natural products in secure packaging and within committed timelines. This Refund & Returns Policy explains the process, eligibility, timelines, and conditions for returns, exchanges, replacements, cancellations, and refunds made through our e-commerce website.

This policy is framed in accordance with applicable Indian laws including:

  • Consumer Protection Act, 2019
  • Consumer Protection (E-Commerce) Rules, 2020
  • Information Technology Act, 2000
  • Indian Contract Act, 1872
  • Legal Metrology Act, 2009
  • Applicable laws of Haryana and India

By placing an order on our website, you agree to this policy.

2. General Return Eligibility

We accept eligible return or replacement requests only where the product meets the conditions below:

  • Product received is damaged in transit
  • Wrong product delivered
  • Product seal broken before delivery
  • Manufacturing defect verified by our team
  • Missing item from parcel
  • Order materially different from description

To qualify for return or replacement:

  • Product must be unused and unopened (unless damaged on arrival)
  • Original packaging, labels, invoice, and accessories must be retained
  • Complaint must be raised within the prescribed timeline
  • Clear photos / unboxing video may be requested for verification

3. Non-Returnable / Non-Refundable Products

For hygiene, safety, and product integrity reasons, the following items are generally non-returnable unless damaged or wrong item delivered:

  • Opened supplements or consumables
  • Used wellness products
  • Herbal powders once seal opened
  • Oils, creams, gels, or ingestible products after opening
  • Free gifts / promotional items
  • Customized bundles or special combo packs
  • Products damaged due to misuse, mishandling, or improper storage

Consumable categories are commonly restricted from return on similar brand policies.

4. Cancellation Policy

Before Dispatch

Orders may be cancelled before shipment confirmation. If payment has been captured, refund will be initiated to original payment method.

After Dispatch

Once the order is shipped, cancellation may not be possible. In such cases, customer may use return/replacement options if eligible.

Cash on Delivery Orders

Repeated refusal of COD orders without valid reason may result in suspension of COD facility for future purchases.

5. Damaged / Wrong Product Claims

If you receive:

  • Broken package
  • Leaked product
  • Wrong item
  • Missing quantity
  • Tampered parcel

Please notify us within 48 hours of delivery with:

  • Order ID
  • Full parcel photos
  • Product photos
  • Shipping label photo
  • Unboxing video (recommended)

We may offer:

  • Free replacement
  • Store credit
  • Partial refund
  • Full refund depending on case review

6. Exchange Policy

Subject to stock availability, exchanges may be permitted for unopened products returned in original condition.

Exchange requests may require:

  • Proof of purchase
  • Images of all package sides
  • Confirmation from support team first

Some similar industry sites require prior approval and intact packaging for exchanges.

If exchange product price is higher, customer pays difference. If lower, balance may be refunded or credited at company discretion.

7. Refund Policy

Approved refunds shall be processed to the original payment mode:

  • UPI
  • Credit Card
  • Debit Card
  • Net Banking
  • Wallet
  • Other approved gateways

Estimated Refund Timelines

  • UPI / Wallet: 2–7 business days
  • Cards: 5–10 business days
  • Net Banking: 3–7 business days
  • COD orders: Bank transfer / UPI after details verification

Actual credit depends on payment gateway and banking system.

8. Shipping Charges & Return Shipping

Refundable

  • Product amount for approved damaged / wrong / defective item claims

Usually Non-Refundable

  • Shipping charges already used for successful delivery
  • Priority shipping upgrades
  • COD convenience fee (if any)
  • Reverse logistics charges where customer changes mind

Unless required by law or company error.

9. Quality Verification Before Refund

Returned items may undergo inspection for:

  • Seal condition
  • Authenticity
  • Quantity match
  • Tampering check
  • Usage evidence
  • Damage source assessment

If return claim is found false, abusive, or manipulated, refund may be denied.

10. Failed Delivery / Incorrect Address

If customer provides wrong or incomplete address, unreachable phone number, or repeatedly refuses delivery:

  • Re-shipping charges may apply
  • Refund may be reduced by courier charges
  • COD privileges may be restricted

11. No Refund Situations

Refund may be declined where:

  • Product already consumed / used
  • Complaint raised after unreasonable delay
  • No proof of order available
  • Fraudulent claim suspected
  • Return parcel empty / altered / damaged by customer
  • Allergy or dissatisfaction due to personal preference without defect
  • Product benefits vary naturally by person

12. Medical & Wellness Disclaimer

Ayurvedic / herbal products support wellness and may affect individuals differently. Refunds cannot be guaranteed merely because expected personal results were not achieved.

Customers should consult a qualified doctor before use if pregnant, nursing, on medication, or under treatment.

13. Chargebacks & Payment Disputes

Customers are encouraged to contact support before initiating chargebacks. Fraudulent or abusive payment disputes may be contested with documentary evidence including shipment proof, tracking, and communication logs.

14. Limitation of Liability

Maximum liability for any approved claim shall ordinarily be limited to the amount paid for the concerned order, subject to applicable law.

15. Governing Law & Jurisdiction

This policy shall be governed by the laws of India.

Any dispute arising out of refunds, returns, or orders shall be subject to the jurisdiction of competent courts at Gurugram / Gurgaon, Haryana, unless another consumer forum has mandatory jurisdiction under law.

16. Grievance Redressal

For complaints, refunds, returns, or legal concerns, customers may contact:

Buddha Ayurveda – Customer Support
Website: Visit Store

Recommended email (replace with official active email): support@buddhaayurveda.store

Response is typically provided within reasonable business timelines.

17. Policy Updates

We reserve the right to modify this policy at any time. Updated version published on the website shall become effective immediately unless otherwise stated.

18. Customer Acceptance

By placing an order on our website, you acknowledge that you have read, understood, and accepted this Refund & Returns Policy.